Who We Are

 

Our website address is: https://www.thegrandheaven.online. We are “The Grand Heaven,” a luxury guest house located in Ella, Sri Lanka.

 

What Personal Data We Collect and Why We Collect It

 

Booking & Inquiry Information: When you make a booking inquiry through our website (for example, via our WhatsApp form), we collect the information you provide, such as your name, check-in date, check-out date, number of guests, and preferred room. We use this information solely to manage your inquiry, check availability, and communicate with you about your potential booking.

Contact Forms: If you contact us through other forms on our site, we will collect the information you enter (like your name and email address) in order to respond to your questions.

Cookies: Our website may use “cookies” to enhance user experience. A cookie is a small file placed on your computer’s hard drive. It helps us analyze web traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your browser settings.

 

Who We Share Your Data With

 

We do not sell, trade, or rent your personal identification information to others. All the information you provide is used internally by our team at “The Grand Heaven” to provide you with the best possible service for your stay. If you make a payment through a third-party gateway (like Stripe or PayPal), your payment information is handled by them and is subject to their own privacy policies.

 

How Long We Retain Your Data

 

If you make a booking inquiry, we will retain the information for our administrative and customer service records. This helps us provide you with better service for current and future stays. We will remove your data upon your request, unless we are obliged to keep it for legal or security purposes.

 

What Rights You Have Over Your Data

 

You have the right to request a copy of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact us through the details provided on our Contact Us page.